The Crystal Goblet LLC Return & Refund Policy

Thank you for shopping with us! Because we deal in unique, delicate, and often irreplaceable vintage items, we have established the following guidelines to ensure a fair and safe transaction for both parties.

1. Return Window

• Items must be shipped back within 14 days of the confirmed delivery date. [1]

2. Return Eligibility & Condition

• To be eligible for a full refund, the item must be returned in the exact same condition in which it was received.
• Due to the nature of vintage items, any new chips, cracks, scratches, or signs of use that occur after delivery will void the refund.
• Items must be packaged with the same level of care (bubble wrap, sturdy box, packing peanuts) as originally sent to ensure safe transit.

3. Return Shipping Costs

• Customer Preference Returns: If you change your mind or are unsatisfied with your item, the buyer is responsible for all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee a refund if the item is broken or lost during its return journey.
• Damaged or Incorrect Items: If your glassware arrives broken, damaged, or is not what you ordered, we will cover the return shipping costs. Please note that photo proof of the damage is strictly required before a free return shipping label or refund can be approved (see Section 5).

4. International Orders (Outside the US)

• All international sales are subject to local customs, duties, taxes, and brokerage fees. These fees are the sole responsibility of the buyer and are non-refundable.
• If an international package is refused by the customer due to customs fees, a refund will only be issued once the item is safely returned to us, minus the original shipping cost and any return fees incurred.
• We cannot guarantee delivery times for international shipments due to unpredictable customs delays.

5. Damaged Items & Claims

Glassware is fragile, and accidents happen during transit. If your item arrives broken:

1. Contact us within 48 hours of delivery by phone at 304-657-1712 or via email at thecrystalgobletllc@gmail.com.
2. You must provide clear photos of the damaged item, the packaging materials, and the shipping box to verify the damage. Please attach these photos to your email or text them to our phone number.
3. Keep all packaging materials until your claim is processed.
4. Once photo verification is approved, we will provide a prepaid return shipping label or issue a full refund immediately.

6. Lost or Stolen Packages ("Delivered" Status)

• The Crystal Goblet LLC is not responsible for packages that are lost or stolen after the carrier marks them as "Delivered."
• If your tracking status shows your package was delivered but you have not received it, please check with neighbors, porch areas, and your local mail carrier first.
• We will gladly provide shipping details and carrier information to help you file a missing package claim with the courier, but we cannot issue refunds or replacements for confirmed deliveries.

7. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed automatically to your original method of payment within 3 to 5 business days. Original shipping costs for customer-preference returns are non-refundable.